Your first online counselling session

Starting a new course of therapy can trigger a range of feelings. Whether you have had therapy before or this is your first time, it’s natural that you may have questions or concerns about ‘the process’ and what to expect. Find out more about how to make the best of your online therapy session.

Arranging your first online counselling session can trigger a range of feelings. Whether you have had therapy before or this is your first time, it’s natural that you may have questions or concerns about ‘the process’ and what to expect.

In particular, your first online counselling session may be very different to any other therapy you’ve had before. No longer will you walk to the counsellor’s home or office. Instead, you’ll switch on your device, install some software and connect in a very different way. For this reason, it is important to make sure the technical stuff is sorted.

As a counsellor I am trained to be non-directive, which means I let you be the guide of your own therapy! However, when it comes to having a successful online therapy session, there are a few tips that might ensure the technical problems are reduced.

These are:

  • Check your computer or mobile phone operating system is up-to-date
  • Check you can download, install and run the software for your session
  • Find a comfortable, quiet, private place for your therapy session
  • Restart your computer before the start of your session

You can read more about what steps to take before your online therapy session below.

What to do before your first online counselling session starts

Checking that your computer is working – and that the space you’ll use to talk to your therapist is suitable – can be really helpful preparation.

At least one day before your online counselling session

Download the software

Check whether the link provided to you to access your online therapy session works. This is a good way to see if you have any issues with downloading, installing and running the software.

Typically we will use Zoom, VSee or Signal for online counselling sessions.

You can download the software from their websites:

Check for computer updates

Now is a really good time to check for software updates for your computer and install them (sometimes this can take hours – so you don’t want to do it just before a session!)

Find a quiet comfortable spot

Finally, find a space and a position that works for you and your device. Ideally, you want to find somewhere comfortable and private where you will not be overheard or disturbed.

People often find that their back against a wall, away from a window or door, is helpful but you will need to find what works best for you.

Check the lighting

If you are going to be on webcam, it will help to avoid sitting in front of a very bright light source (like a window).

At the same time check that you can see the screen clearly without any glare.

10 minutes before your online counselling session

Restart your computer.

It’s amazing how many problems can be resolved with a computer restart. Even a Mac!

But be careful: if you haven’t checked for updates in a while, your computer may have updates pending so this could result in a very long wait!

Find your comfortable space and log in using the link provided by your therapist.

Try to get settled, perhaps with a glass of water and a box of tissues (just in case) and open the link provided.

I will be ready and waiting for you at the start of our appointment. If you have any problems, just send me an email and I will do my best to help you.

To sum up

Online therapy can be a great way of working through problems. Getting some of the logistics sorted before you start can make sure the focus of the session is on you, and not your computer!

If you are ready to start online therapy or would like to get more information, please book your first session online.

By William

William is a BACP registered online counsellor, working with English-speaking clients.