Online counselling fees

The online counselling cost is the same regardless of the type of session you choose.

How much does a counselling session cost?

Video Counselling

50 minutes. Using webcam and microphone at a pre-arranged time. Like using Skype.
£50 or 55€

Voice Counselling

50 minutes. Using microphone at a pre-arranged time. Similar to telephone counselling.
£50 or 55€

Text Counselling

50 minutes. Using online chat/instant messaging at a pre-arranged time. Like using WhatsApp.
£50 or 55€

Email Counselling

One email reply where I spend 50 minutes producing a response (typically 550 words).
£50 or 55€

Here is some more detailed information about my online counselling fees, along with my cancellation policy.

When do I pay my online counselling fees?

You will be invited to pay for your therapy session in advance. You will be sent an invoice from Stripe, my payment processor, with a link to pay securely online.

What payment methods can I use to pay for my online counselling?

You can pay using a major debit or credit card.

Why do you accept payments in Euros and Pounds?

This is so that clients in the Eurozone pay in Euros and clients in the UK pay in Pounds. If you are outside either of these areas, you will usually be asked to pay in Euros.

What happens if I cannot pay, forget to pay the counselling fees, or do not pay in advance?

Regrettably, I will not be able to provide you with the online counselling session. Sessions missed in this way are treated the same as cancellations with less than 72 hours notice, so you will still need to pay for the session. This is because the time has been held for you and cannot be used by another client. If I haven’t received payment before the session, I will try to contact you in advance to prevent you missing out on a session.

Do you offer free or subsidised rates?

Not at the moment but do keep checking back on this page as when I do, I will state my availability here.

What if I, the client, go on holiday, become sick, have an urgent matter that means I cannot attend our session or send my email within the agreed time-frame?

Please contact me at least 72 hours before our start time (for video, voice, messaging sessions) or the agreed sending time (for email) to avoid being charged for the session.

What if you, the therapist, cannot attend the session?

I will always try to provide you with ample notice but in the event that I do not notify you with at least 72 hours notice before our starting time (for video, voice & messaging sessions) or the agreed sending time (for email) then your paid session will be rescheduled and you will receive a discount of 50% on a single session booking. If you choose to book more sessions at once, the discount will apply to one session only.

What happens if I don’t turn up for my session?

If you fail to attend for a planned session without providing more than 72 hours notice then the session fee will still apply, you will not be refunded and you will lose that session.

What happens if I am late for my session?

Late for your video, voice or messaging session? Your session will still take place but it will still end at the agreed finishing time.

Unable to send your email by the agreed time and date? The session fee will still apply, you will not be refunded and you will lose that session.

William Smith

MBACP, MBPsS, BSc (Hons) Psychology

I am an integrative online counsellor working with English-speaking clients.