Before you get in touch to book your first online counselling session, it’s important to think about whether online therapy is best for your needs.
Of course, in the context of lockdowns and restrictions on movement, this decision may be availability where you live.
Here are some things you might want to consider.
Do you have access to a private computer or mobile device?
Not everyone has the luxury of a device that is their own and this means it’s important we consider the privacy of our sessions. If you use a device that is shared with other people, such as a partner, relative or friend, are you able to remove traces of your online therapy from their view or sufficiently secure that information? Though you may trust them to treat your information with care and respect, it is often better to prevent any risk of others seeing it.
Are you comfortable with installing new software on your device?
To access online counselling, you will need to install some software on your computer (at the moment most clients use Zoom). If you have difficulty installing software or using applications, online counselling may not be suitable for you.
Do you have the necessary equipment and a reliable internet connection?
I recommend the following to clients seeking online therapy:
- Broadband internet connection
- Headphones with a microphone
- Good quality webcam
- Computer: Mac OS 10.7 or later; Windows 10, 8.1, 8, 7, Vista SP1 or XP SP9
- Mobile: iOS 7 or later, Android 5.0 or later
Are you already receiving psychological treatments from another practitioner?
It is best if you can have just one therapeutic relationship at a time. This means if you are seeing a psychologist, therapist, psychotherapist or counsellor, it is advisable to bring that work to an end before starting with a new therapist. More information about endings in therapy.
Are you currently experiencing severe mental health problems or is your need for support urgent?
I cannot provide an emergency service. This is because I work as an independent practitioner. I believe it would be unsafe and unethical of me to work with any client who believes that I may be available for them at short notice or in the event of a crisis.
In addition, because our therapy takes place online, there is always a risk that technical issues may prevent our session from taking place. If you think that you may need emergency support from a counsellor, please consult the BACP Member Register to find someone offering this service. If you require urgent support now, please consult the list of emergency contacts.
Is online counselling right for you?
As you have read, there are some occasions where it may not be suitable to use online therapy. This tends to be because of technical limitations or due to issues that require immediate and urgent attention.
